Req ID: RQ202692
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: Secret
Public Trust/Other Required: None
Job Family: Software Development
Skills:
BMC Helix,BMC Remedy,ITSM
Certifications:
Security+ CE - CompTIA
Experience:
5 + years of related experience
US Citizenship Required:
Yes
Job Description:
Transform technology into opportunity as a BMC Remedy / Helix Developer with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
The Navy Enterprise Service Desk (NESD) program is seeking a mid-level Remedy / Helix Developer to join their Helix Engineering team.
HOW OUR BMC REMEDY / HELIX DEVELOPER WILL MAKE AN IMPACT:
Work onboarding projects to bring on customers to the NESD Helix environment. Work with peers and leadership to ensure successful transition to our solution.
Provide accurate technical guidance on application and integration capability.
Gather requirements with customers, prepare and deliver presentations and demos, conduct requirements gathering, write requirements and design documentation, implementation guides, and test scripts.
Develop workflow and integrations including building forms, fields, workflow in Developer Studio and Innovation Studio
Develop RestAPI integrations between Helix and external applications/systems
Develop Digital Workplace Service Offerings
Work incident assignments, communicate with customers per defined methods and within service level agreement, create follow-on change requests and JIRA stories to accommodate changes.
Prepare and coordinate change requests, follow the prescribed operating procedures, maintain and update the Production environment, meet key performance indicator thresholds.
Multi-task on projects that include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives.
Identify and communicate gaps between out of the box workflow and custom requirements. Work with teams to provide out-of-the-box solutions in order to minimize customization.
Maintain system integrity by utilizing defined configuration control practices and change management processes.
Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, keep your technical debt to a minimum, and provide product demonstrations of completed sprint products.
Communicate verbally and in written form in a professional manner with customers, peers, and leadership.
Participate in on-call rotation, daily scrums, sprint planning meetings, technical implementation reviews, approved service interruption change windows, and other requests as needed.
Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings.
WHAT YOU'LL NEED TO SUCCEED (Required):
Security Clearance Level: Active Secret clearance required.
Required Experience: 5+ years of BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience
Experience with SAAS solutions or AWS Cloud environments
Experience with BMC Remedy version 20.x or higher
Experience with ITIL methodologies, ITIL Foundation a plus.
Experience with Helix/Remedy application process flows.
Expert familiarity in one or more 20.x+ Helix applications including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Release Management, Service Level Management, Service Request Management, Work Order Management, Smart Reporting, Helix Dashboards, Smart IT, Digital WorkPlace Portal (DWP), Configuration Management Database (CMDB), or Asset Management
Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Webservices to build and/or maintain system interfaces or migrate data.
Optional: Experience in other Helix applications such as IT Operations Management, Business Workflows, or Business Portfolio Manager
Experience working in an Agile project methodology environment. JIRA story management a plus but not required.
Excellent ability to communicate and convey ideas in verbal and written form
Ability to create and edit documents in Microsoft Word, Excel, and PowerPoint.
Advanced ability to analyze data with Microsoft Excel or comparable tools.
Ability to create and describe process flows in Microsoft Visio or comparable tool
Experience managing documents in Microsoft SharePoint
Working knowledge of relational databases
Understanding of networking concepts and OSI rules
Ability to utilize logging to troubleshoot issues.
Experience providing demonstrations to customers
Experience gathering requirements from customers
Experience documenting requirements
Demonstrated ability to work productively in a remote location.
Required Certifications: CompTIA Security+ CE certification {can be obtained within 3 months of start date}.
Education: BS Degree; additional years of experience may be considered in lieu of degree
Location: Remote
Position Length: This position is a one-year appointment, with the possibility of becoming permanent based on contractual + funding needs.
US Citizenship Required
GDIT IS YOUR PLACE:
Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
The likely salary range for this position is $124,950 - $169,050. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
